Smart insights
Know what needs attention — and what to do next
StayOye smart insights are produced by StayOye's own hospitality algorithms working on your live data. They flag risks and opportunities such as unpaid balances, no-show and cancellation risk, gap nights and housekeeping backlogs, and every insight shows its reasons and a recommended next step. Needs Attention insights are included on every plan; Smart Rate price suggestions and AutoPilot rules are part of the Enterprise plan.
You can't watch every booking, every balance and every room all day. StayOye watches them for you and tells you what matters — with the reason, the estimated impact, and the button to fix it.
Critical
Score: High
Unpaid balance after check-out
Rs 18,500 still owed, 9 days since departure.
Send payment reminder →
Warning
Score: Medium
Housekeeping backlog
3 arrivals today on rooms still dirty.
Assign rooms →
Opportunity
Gap night
Single empty night on Thursday
Room 204 is empty between two bookings.
Offer a deal →
Needs Attention
Needs Attention, on every plan
Early warnings and quick wins appear on your dashboard and in the app. Click one to see why it was raised, then act, snooze or dismiss.
Money
Unpaid balance after check-out
“Rs 18,500 still owed, 9 days since departure.” → Send payment reminder
Money
Payment risk
A guest arrives in 2 days and nothing has been paid.
Bookings
No-show and cancellation risk
For example, no deposit, first-time guest, booking changed twice.
Opportunity
Gap nights
A single empty night between two bookings in the next 30 days that you could fill with a deal.
Opportunity
Upsell opportunity
A family with children staying 5 nights.
Front desk
Overstay
A guest still checked in past their departure while the room is needed tonight.
Housekeeping
Housekeeping backlog
Arrivals today on rooms still dirty.
Maintenance
Repeated repairs
The same AC fixed three times in 90 days.
Money
Revenue leakage
Nights stayed without a room charge, or check-outs with a balance left.
No mystery numbers
Every insight has a score made of its reasons — you can see exactly which facts added up to “High”. Critical insights also arrive as notifications on your phone.
Smart Rate
Enterprise
Smart Rate: price suggestions you approve
Smart Rate suggests a room-type price for each of the next 30 nights. It looks at how full you are compared with your target, how bookings are coming in compared with last year, strong and weak weekdays, high and low months, the last few rooms left, and gap nights.
You stay in control. Set your target occupancy and the minimum and maximum rate for each room type. Smart Rate never goes outside them.
Nothing changes until you accept. Accept one night, or select several and accept together. Changed your mind? Click Undo.
Every suggestion is explained. Hover a cell to see each factor and how much it moved the price.
Deluxe room · Murree · July (illustrative) — top row current rate, bottom row suggested
Thu
Fri
Sat
Sun
Rs 10,000
Rs 11,500
Rs 12,000
Rs 10,500
Rs 10,000
Rs 12,400
Rs 13,200
Rs 10,000
Why Rs 13,200 on Saturday?
90% booked · ahead of last year · strong weekday · last rooms left
Accept selected
Undo
AutoPilot
Enterprise
AutoPilot: rules that act for you — with brakes
AutoPilot runs simple rules you set. Each rule is When (for example every day at 06:00), If (for example arrival within 30 days), Then (for example adjust rates to the Smart Rate suggestion, send a message template, create a housekeeping task, or notify staff).
When
Every day at 06:00
If
Arrival within 30 days
Then
Adjust rates to the Smart Rate suggestion
Paused
Dry run
Max changes / day
Quiet hours
Organization kill switch
Stop all AutoPilot
Stops every rule in the organization at once — from the web or the phone.
Safe by design
Starts paused and in dry run. New rules show what they would do without changing anything.
Limits: maximum changes per day, maximum % change, and quiet hours.
A full log of every run, with one-click Roll back for rate changes.
Kill switch. “Stop all AutoPilot” stops every rule in the organization at once — from the web or the phone.
Going live needs you to type the rule's name and confirm.
Enterprise
More early warnings on Enterprise
Occupancy forecasts for the next 4 weeks — slow weeks and busy weeks ahead.
Expense and utility-bill spikes — “this month's generator fuel is far above normal”.
Dependence on one booking site, and chances to win more direct bookings.
Channel sync problems.
Properties performing below last year or below your other properties.
StayOye's own algorithms. Your data stays in StayOye.
Insights are worked out by StayOye's own hospitality algorithms on your live data. Your data is not sent to outside services.
Available on
What comes with each plan
Every plan
Needs Attention insights — payment and outstanding-balance alerts, no-show and cancellation risk, gap nights, upsells, overstays, housekeeping backlog, repeated repairs, revenue leakage.
Enterprise
Smart Rate, AutoPilot, occupancy forecasts, expense and utility anomalies, channel and property-performance insights.
FAQ
Questions about smart insights
What is hotel revenue management software?
It helps you set the right price and fill empty nights by looking at demand, occupancy and booking pace. StayOye's Smart Rate suggests room-type prices for the next 30 nights within limits you set, and you approve every change.
Does Smart Rate change my prices automatically?
Not on its own. Prices change only when you accept a suggestion — or, on Enterprise, when you turn on an AutoPilot rule, which starts paused and in dry run, has daily limits and can be rolled back.
Where do StayOye's insights come from?
From StayOye's own hospitality algorithms working on your live bookings, payments and operations. Each insight lists the reasons behind it. Your data is not sent to outside services.
Which plans include smart insights?
Needs Attention insights are on every plan. Smart Rate, AutoPilot and the advanced insights (forecasts, cost anomalies, channel and property performance) are on Enterprise.
Why does Smart Rate show no suggestions?
Room types need rates and some booking history first. Suggestions get more confident as history builds up.
Related: Finance, invoices & reports · Channel manager · Front desk & reservations · StayOye for resorts · Pricing
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