Housekeeping & maintenance
Clean rooms, fixed rooms, ready on time
StayOye’s housekeeping and maintenance module gives hotels and guest houses a live cleaning board, room checklists, supervisor inspections and repair tickets with response deadlines. Housekeepers and technicians work from the StayOye phone app, which keeps working without signal and syncs when they’re back online. It is included in every StayOye plan.
No more shouting room numbers down the corridor. When a guest checks out, the room turns Dirty and a cleaning task appears on a housekeeper’s phone. When the AC stops cooling, a ticket goes to the technician — and the room comes off sale until it’s fixed.
app.stayoye.com/housekeeping
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Dirty → Cleaning → Ready, room by room
My rooms today
Room 104 · arriving today
Start
Room 203
Cleaning
Room 302
Ready
Role by role
Everyone sees their own work
Housekeeper
Opens straight to My rooms today — guests arriving today first.
Tap Start, go through the checklist (OK, Issue or N/A), add a photo, tap Complete.
Found a broken tap? Report issue creates a maintenance ticket.
No signal on the third floor? Changes wait on the phone and sync when you’re back online.
Supervisor
See the full board by status or by staff, with counts.
Assign rooms in bulk — each housekeeper’s workload for today is shown.
Work through the inspection queue: Pass, or Fail with a note so the room goes back for a re-clean.
Technician
My tickets with priority, category, photos and a timeline of every update.
Start work, Put on hold while waiting for parts, then Resolve with notes and the cost.
Take a room out of order from the ticket, and release it when done.
How a room moves
From check-out to ready, without a single phone call
Dirty
1. Guest checks out
Room turns Dirty. A checkout clean is created automatically — high priority if someone arrives in that room today.
Assigned
2. Assigned
Manually, or automatically (round robin or by floor) if you turn auto-assign on.
Cleaning
3. Cleaned
Checklist done, photo added, marked complete.
Inspected
4. Inspected
If you require inspection, a supervisor passes it — or sends it back.
Ready
5. Ready
The room rack and front desk show it ready for the next guest.
Stayover cleans can also be created every morning for in-house guests, every day or every few days — your choice per property.
Urgent
SLA · 2 h left
AC not cooling — Room 207
Reported by housekeeping · 2 photos · example
Category
HVAC
Assigned
Technician + vendor
Out of order
Until resolved
Cost
Recorded on resolve
✓ Takes the room out of order
Maintenance
Every repair tracked, nothing forgotten
Tickets with title, category, priority, room (or a common area), photos and comments.
Response deadlines (SLA) per priority — urgent, high, normal, low — with overdue tickets flagged.
Out-of-order rooms: tick “Takes the room out of order” and set the dates. Those nights can’t be sold anywhere — at the desk, on your booking page or through channel sync. The room returns to service when the ticket is resolved.
Vendors: assign a staff member, an outside vendor (for example your AC repair shop), or both.
Costs: record the repair cost, and on Growth and above, send it to Finance as an expense waiting for approval.
Auto-assign new tickets by round robin or by category if you want.
Tasks & assets
The small jobs and the big equipment
Overdue · Renew the gas cylinder
Today · Collect the laundry
Later · Call the generator mechanic
Tasks
A shared to-do list for everything that isn’t cleaning or repairs — collect the laundry, renew the gas cylinder, call the generator mechanic. Due dates, priorities and overdue warnings. Managers assign tasks to anyone; staff tick them off on their phone, even offline.
Room AC · Room 207
Warranty ends soon
Assets
A register of ACs, TVs, geysers and other equipment per room, with brand, model, serial number, purchase cost and warranty date. Get warnings before warranties expire and see every repair ticket raised for an item.
Built for the way hotel teams actually work
3
roles, three different screens — housekeeper, supervisor, technician
0
signal needed to keep cleaning — changes sync later
1
tap to report a problem from any room
FAQ
Housekeeping questions
Available on every plan — Starter, Growth, Professional and Enterprise. Sending repair costs to expenses needs Growth or above.
Is there a housekeeping app for hotels in Pakistan?
Yes. StayOye’s Android and iOS app gives housekeepers their own room list, checklists and photos, and supervisors an inspection queue. It’s included on every plan, from Rs 2,000 a month. See the mobile app.
Does the housekeeping app work without internet?
Yes. Room updates and task ticks wait on the phone and sync when the phone is back online.
How does an out-of-order room affect bookings?
Nights marked out of order are taken off sale everywhere — the front desk, your booking page and channel sync — until the ticket is resolved.
Can housekeepers see guest bills or reports?
No. Each person only sees what their role allows. Housekeepers land on their own room list.
Can I set different checklists for checkout and stayover cleans?
Yes. Edit the checklist for each cleaning type in the property’s Operations settings.
Is it suitable for larger hotels?
Yes — boards by floor and staff, bulk assignment and inspection queues scale with your team. See StayOye for hotels.
Give your housekeeping team their own app
Included on every plan. Try StayOye free for 14 days — no card needed.