Legal
Privacy Policy
Last updated: 10 October 2026
This policy explains what information StayOye collects, why we collect it and how we protect it — on this website (stayoye.com) and in the StayOye app (app.stayoye.com and the Android and iOS apps). StayOye is a product of StackExpert, a software company in Pakistan. In short: we collect only what we need to run the service, we never sell your data, and your hotel’s data belongs to you.
1. Who we are and our role
StayOye (“we”, “us”) provides hotel management software to hotels, guest houses, serviced apartments and resorts (“customers”). For your StayOye account, your staff logins and your subscription, we decide how the information is used.
For the guest, booking and staff records that a customer enters into StayOye, the customer (the property) is responsible for that data and we process it on the customer’s behalf, only to provide the service. If you were a guest at a property that uses StayOye, please contact that property first about your information.
2. Information we collect
Depending on how you use StayOye, we may collect:
Account details — your name, mobile number, optional email address and a password (stored only as a secure hash, never in plain text).
Business details — property names, addresses, rooms, prices, tax numbers (such as NTN) and bank details you choose to print on invoices.
Data customers enter about their guests and staff — such as guest names, phone numbers, emails, stay details, payments and, where the property needs it, CNIC or passport numbers; and staff, payroll and owner records. Guest ID numbers are encrypted at rest and visible only to staff with permission.
Billing information — your plan, invoices and the payment receipts you upload for bank or mobile-wallet transfers. We do not collect or store card numbers.
Technical and security data — device and browser type, IP address, sign-in times and an audit trail of important actions, used to keep accounts secure and to troubleshoot.
Website and contact data — if you message us on WhatsApp, email us or call, we keep the conversation to answer you. This website may use analytics (such as Google Analytics) to understand which pages are useful.
3. How we use information
To provide and run StayOye: bookings, front desk, housekeeping, invoices, reports, calendar sync and the other features you use.
To verify your mobile number with a one-time SMS code when you sign up or reset your password. Signing in uses your password and never sends an SMS.
To send messages you ask the system to send, such as booking confirmations to your guests by SMS or email from your account.
To manage your subscription, confirm payments, provide support and tell you about important changes to the service.
To protect the service: preventing fraud, abuse and unauthorised access, and keeping security logs.
We do not sell personal information, we do not use your data for advertising, and we do not send your data to outside artificial-intelligence services. StayOye’s insights are calculated by our own algorithms on our own systems.
4. Who we share information with
We share information only when it is needed to run the service or required by law:
Service providers who work for us — such as cloud hosting and storage, an SMS provider for verification codes and guest messages, and email delivery. They may use the data only to provide their service to us.
Booking sites you connect — calendar sync (iCal) shares only which nights are booked, not guest names, phone numbers or prices.
People you give access to — your staff, and apartment owners you invite to the owner portal, see only what their role allows.
Authorities — when the law requires it, or to protect the rights and safety of our users and the public.
A future owner of the business — if StackExpert or StayOye is merged or sold, under the same protections described here.
5. How we protect information
Data is sent over encrypted connections (HTTPS). Sensitive values — guest ID numbers, connection credentials and email passwords — are encrypted in our database. Every customer’s data is kept separate from every other customer’s, staff see only what their role allows, important actions are recorded in an audit log, and databases are backed up regularly. No system is perfectly secure, so please keep your password private and remove staff who leave.
6. How long we keep information
We keep account and property data while your account is active. You can export your data from the app at any time. When an account is closed, we delete or anonymise its data after a reasonable period, except records we must keep by law (for example billing and tax records) and backups, which expire on their normal schedule.
7. Your choices and rights
You can view and update your profile in the app, export your property’s data, and ask us to correct or delete personal information about you. Guests should contact the property they stayed with, which controls its own guest records; we will help the property respond. To make a request, contact us using the details below — we may need to confirm your identity first.
8. Cookies
The StayOye app uses essential cookies to keep you signed in securely. This website may use analytics cookies to measure visits. You can block or delete cookies in your browser settings; essential cookies are needed for the app to work.
9. Children
StayOye is a business tool and is not meant for children. We do not knowingly collect information from children for our own purposes.
10. Changes to this policy
We may update this policy as StayOye grows. We will change the date at the top and, for important changes, tell account owners in the app or by email or SMS. See also our Terms and Conditions.
Questions about your privacy?
StayOye · a product of StackExpert, Pakistan · Email info@stayoye.com · WhatsApp / phone +92 315 4441479