Terms and Conditions

1. The service

StayOye is cloud software for running hotels, guest houses, serviced apartments and resorts: reservations, front desk, housekeeping and maintenance, invoices and payments, reports, calendar sync, a direct booking page, an owner portal and related features. Which features and limits you get depends on your plan, as shown on our pricing page and in the app. We improve StayOye continually and may add, change or retire features; we will not remove a core feature you pay for without reasonable notice.

2. Your account

You sign up with a mobile number you control, verified by a one-time SMS code, and a password. You must give accurate information and keep your password private. The account owner is responsible for everyone they invite — staff and apartment owners — and for the roles and access they give them. Remove people who no longer work with you. Tell us at once if you think your account has been misused.

3. Free trial, plans and payment

New accounts get a 14-day free trial with no card needed. After the trial you choose a plan — Starter, Growth, Professional or Enterprise — billed monthly or yearly in Pakistani rupees. Yearly billing costs 10 times the monthly price. Enterprise prices are agreed in writing.

Payment is made by bank transfer or mobile-wallet transfer; you upload the receipt in the app and your plan starts once we confirm the payment. Prices may change for future billing periods; we will tell you before a change applies to you. If a payment is not made, your account may become read-only after a short grace period and may later be suspended; your data is kept so you can pay and continue, or export it. Fees already paid are not refundable except where we agree otherwise or the law requires. SMS packages are prepaid credits that are valid for the period shown when you buy them and do not roll over.

4. Acceptable use

Use StayOye only for lawful hospitality business purposes.

Do not send spam, misleading or offensive messages to guests, and send SMS only to people who expect to hear from you.

Do not try to access other customers’ data, break or test our security without written permission, overload the service, or copy or resell the software.

Do not upload malicious files or content you have no right to use.

We may suspend access that puts the service, other customers or guests at risk, and will tell you why where we can.

5. Your data

Your property, guest, staff and financial records belong to you. You give us permission to store and process them only to provide, secure and support StayOye, as described in our Privacy Policy. You are responsible for collecting guest and staff information lawfully, for keeping ID documents only where needed, and for having permission to message the people you contact. You can export your data from the app at any time.

6. Calendar sync and other services

Calendar sync with Airbnb, Booking.com, Vrbo and other sites works through iCal links, which those sites read on their own schedule. Sync is therefore not instant, and you should close last-minute bookings on other sites by hand. StayOye refuses a synced booking for a night that is already taken, but we cannot control other sites, their availability or their rules. Direct connections with booking sites will be offered only after partner approval.

Some features rely on outside providers, such as SMS delivery and email. We choose reliable providers but are not responsible for delays or failures caused by mobile networks, email services or the third-party sites you connect.

7. Availability and support

We work to keep StayOye available at all times, but there may be planned maintenance and occasional interruptions. We will try to schedule maintenance outside busy hours.

Support is available by WhatsApp, phone and email at the details below.

Parts of the mobile app keep working on a weak connection and sync later; information shown offline may be out of date until it syncs.

You are responsible for your own devices, internet connection and for checking important figures before relying on them.

8. Our intellectual property

StayOye, its software, design and brand belong to StackExpert. Your subscription gives you a limited, non-transferable right to use StayOye for your business while your account is in good standing. If you send us suggestions, we may use them to improve StayOye without obligation to you.

9. Disclaimers

StayOye is provided “as is” and “as available”. Reports, insights and suggestions are aids to your judgement, not financial, tax or legal advice. You remain responsible for your prices, invoices, tax filings and business decisions.

10. Limitation of liability

To the extent the law allows, StackExpert is not liable for indirect or consequential losses, such as lost profits, lost bookings or lost data caused by events outside our reasonable control. Our total liability for any claim relating to StayOye is limited to the fees you paid us for the service in the 12 months before the claim.

11. Ending your account

You may stop using StayOye at any time; please export your data first. We may end or suspend an account for serious or repeated breach of these terms, or non-payment, with notice where reasonable. After an account is closed, we delete its data as described in the Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. We will change the date above and tell account owners about important changes before they take effect. Continuing to use StayOye after that means you accept the updated terms.

13. Governing law

These terms are governed by the laws of Pakistan, and disputes will be handled by the competent courts of Pakistan. We will always try to resolve a concern with you directly first.

14. Contact

StayOye · a product of StackExpert, Pakistan · Email info@stayoye.com · WhatsApp / phone +92 315 4441479.