FAQ
StayOye questions, answered
StayOye is hotel management software made in Pakistan by StackExpert for hotels, guest houses, serviced apartments and resorts. It costs from Rs 2,000 per month, includes a 14-day free trial with no card, and works in any browser and on Android and iOS phones. Below are straight answers to the questions owners ask us most.
About StayOye
Pricing & trial
Channels & bookings
Daily use
Invoices & tax
Data & security
Getting started & support
Can’t find your answer? Chat with us on WhatsApp or book a free demo.
01 · Basics
About StayOye
What is StayOye?
StayOye is hotel management software (a PMS) made in Pakistan for hotels, guest houses, serviced apartments and resorts. It handles bookings, front desk, housekeeping, Airbnb/Booking.com calendar sync, invoices and reports in one app, on web and on Android and iOS phones.
Who makes StayOye?
StayOye is a product of StackExpert (stackexpert.pk), a Pakistani software company. It is built and supported from Pakistan, with prices in rupees.
What is the best hotel management software in Pakistan?
The best choice is software that fits Pakistani hotels: prices in PKR, payment by bank transfer, Pakistani mobile numbers for login and SMS, and a mobile app for staff. StayOye was built for exactly that, from Rs 2,000 per month with a 14-day free trial, so you can test it on your own property before paying.
Is StayOye only for big hotels?
No. StayOye works from a single apartment or a 5-room guest house up to hotels with 50+ rooms and groups with many properties. You choose a plan by the number of rooms and properties you run.
How much does StayOye cost?
Starter is Rs 2,000 per month (1 property, 5 rooms), Growth Rs 5,000 (4 properties, 20 rooms), Professional Rs 10,000 (10 properties, 45 rooms) and Enterprise is priced per contract. Yearly plans cost 10 × the monthly price, which gives you 2 months free.
Is there a free trial?
Yes, 14 days free with no card needed. The trial gives you the Growth plan’s features. You sign up with your mobile number, verify it with an SMS code and choose a password.
What happens when my trial ends?
Choose a plan and pay in Settings → Billing. You keep full access for a short grace period; after that the account becomes read-only until you pay. Your data is never deleted.
How do I pay for my subscription?
Pay by bank transfer or mobile wallet transfer to StayOye’s account, then upload the receipt in the app. Our team confirms the payment and activates your plan. Card payments are not available yet.
Can I pay with JazzCash or Easypaisa?
You can send money from your JazzCash or Easypaisa app to StayOye’s account and upload the receipt. StayOye is not directly connected to these wallets, so the payment is confirmed by our team rather than automatically.
03 · Channels
Channels and bookings
Calendar sync with Airbnb, Booking.com and Vrbo is on Professional and Enterprise.
How channel sync worksDoes StayOye work with Airbnb and Booking.com?
Yes, through iCal calendar sync on the Professional and Enterprise plans. Nights booked on Airbnb, Booking.com, Vrbo and other sites are blocked in StayOye, and nights you sell in StayOye close on those sites. Direct connections with Booking.com, Airbnb, Agoda and Expedia will be switched on after partner approval.
Can StayOye stop double bookings?
Inside StayOye, the same room can never be sold twice for the same night. With calendar sync, if a booking from another site lands on a night that is already taken, StayOye refuses it and raises a critical alert so you can fix it. Because sites refresh calendars every few hours, a last-minute booking on two sites can still clash, so keep the sync interval short for busy rooms.
Why do Airbnb bookings show as blocks, not full bookings?
An iCal link only shares which nights are taken — no guest name or price. StayOye blocks those nights so they can’t be sold again, and you can add the guest details yourself if you want them on the front desk and in finance.
Can guests book directly with me?
Yes. On Growth and above, each property gets its own booking page with live prices where guests book and pay a deposit at the property or by bank transfer. You pay no commission, and you can share the link on WhatsApp, Instagram, Google or your own website. More about direct booking.
Does StayOye work if the internet goes down?
StayOye is an online system, so the web app needs an internet connection. The mobile app keeps housekeeping, maintenance and task updates (and expense photos) on the phone when the signal drops and syncs them when you’re back online. Many owners keep a mobile hotspot as a backup for the front desk.
Is there a mobile app?
Yes. StayOye has an app for Android and iOS phones with the same login as the web app at app.stayoye.com. Owners, front desk staff, housekeepers and maintenance staff each see the screens their role allows.
Can I give my staff limited access?
Yes. Each staff member signs in with their own mobile number and password and gets roles such as front desk or housekeeping. You can limit a role to certain properties, create your own roles, and suspend someone’s access at once when they leave.
Can I manage more than one property?
Yes. Add each hotel, guest house or apartment building as a property and switch between them, or see reports across all of them. Growth covers up to 4 properties, Professional up to 10, and Enterprise is set per contract.
Is StayOye available in Urdu?
The StayOye app is in English today, written in short, simple words. An Urdu version of this website is planned.
Can StayOye send WhatsApp messages to guests?
No. StayOye sends email and SMS to guests. You can still share your booking link and invoices on WhatsApp yourself.
Can StayOye make invoices with my NTN and sales tax number?
Yes. Add your legal entity with NTN, sales tax number and bank details, and they appear on your branded guest, tax and corporate invoices. Invoices are numbered in order and can be downloaded as PDF or emailed to the guest. StayOye is not connected to FBR.
Can I add taxes to room charges?
Yes. Add each tax with its rate on the property, for example a provincial sales tax. A taxes report shows what you collected.
Can I export reports to Excel?
Yes. Reports such as occupancy, revenue, payments and outstanding balances can be exported to PDF or Excel on every plan. On Professional and Enterprise, reports can also be emailed to you daily, weekly or monthly.
06 · Trust
Data and security
Is my data safe?
Each organization’s data is kept separate from every other customer’s, and every staff member only sees what their role and properties allow. You can see and sign out your active devices, and the mobile app hides sensitive screens in the app switcher. StayOye’s insights run on its own algorithms — your data is not sent to outside AI services.
Can I take my data out of StayOye?
Yes. The owner can request a full data export as a password-protected ZIP file from Settings. Reports can also be exported to Excel at any time.
07 · Starting out
Getting started and support
I use a register or Excel today. How hard is it to switch?
Most owners set up in an afternoon: add your property, create your rooms in one go, set prices and enter your upcoming bookings. Many start with new bookings in StayOye and stop using the register after a week. See our guide: StayOye vs register & Excel.
Do you provide training and support?
Yes. Book a free demo and we’ll walk you and your team through StayOye. The app also has built-in help guides for every screen. You can reach us on WhatsApp at +92 315 4441479 or by email at info@stayoye.com.
Is StayOye using AI?
StayOye uses its own hospitality algorithms to flag risks and opportunities, such as unpaid balances or empty gap nights, and always shows why it flagged something. It does not use third-party AI services.
Still have a question?
Message us on WhatsApp or book a free demo. A real person from the StayOye team will answer.